Quality, Reliability & Service Quality System is to achieve 100% customer
satisfaction by providing best quality, on-time delivery, and service reliability.
Top management is fully committed to this goal, but to achieve this goal requires
the continued involvement and commitment of our dedicated employees. Through our
extensive task history of constructing ventures we have developed a customer service
business philosophy. Proactive and timely customer service is the backbone of our
company. All employees, owner, office staff, project managers and field personnel
aim to please our customers.
Quality is important to our business because we value our customers. We strive to
provide our customers with products and services which meet and even exceed their
expectations. We are committed to continuous improvement and have established a
Quality Management System which provides a framework for measuring and improving our
performance. We have the following systems and procedures(not limited to) in place
to support us in our aim of total customer satisfaction and continuous improvement
throughout our business:-
➢ Regular gathering and monitoring of customer feedback
➢ A customer complaints procedure
➢ Selection and performance monitoring of suppliers against set criteria
➢ Training and development for our employees
➢ Regular audit of our internal processes
➢ Measurable quality objectives which reflect our business aims
➢ Management reviews of audit results, customer feedback and complaints
Our internal procedures are reviewed regularly and are held in a Quality Manual which is made available to all employees and other interested parties. Our Moto is “We believe in quality not quantity”.
“A Complete Solution For Your Needs”
Safety is our first priority at every stage throughout our projects from the design and planning stages through to completion. Our commitment is to provide a safe work environment for our employees and for everyone who visits our work sites. PTGC team have a commitment to ensuring that our employees, the public and the environment are safe at all times. Our ultimate goal is to reach zero harm in our workplace. PTGC is recognized for its health and safety program by implementing and maintaining our occupational health and safety management system based on OHSAS 18001.
PTGC is committed to providing a safe and healthy working environment as a
prerequisite to our operations. To achieve this aim we have put in place a
comprehensive management system for managing Safety Health and welfare, throughout
all areas of our operations which enables us to fulfill our legal duties to our
employees, contractors and members of the general public alike and meet our
statutory obligations.
We believe that we have a duty to ensure that our operations have minimal or no
adverse effects on human health or the environment. We frame our sense of
responsibility in this area in our Safety, Health, Environment and Quality policy .
This policy provides a defining framework for various tools and processes that steer
our daily actions and approach to business in general. Above all, it embeds a sense
of responsibility at a personal level. Each and every employee at PTGC is
individually and collectively responsible for ensuring that we meet our own
standards and your expectations of us.
One of the cornerstones of our policy is the reduction or elimination of work
related
illnesses, injuries and incidents. Our basic tenets stipulate that all of our people
must:
➢ Have a safe and secure working environment
➢ Understand and follow the correct systems, procedures and conduct and
➢ Work within an organization which demonstrates strong visible leadership and
rewards correct behaviors.
Our Moto is “Total Safety is Best Quality”
Our commitment to provide our employees with an environmentally conscious workplace.
PTGC has conducted business and implemented strategic and operational decisions with
environmental sustainability as a core corporate principle, and we have now elevated
this principle as an integral part of our business agenda. We are reaffirming our
commitment to integrate environmentally friendly policies and practices into our
organization by operating in a manner that promotes energy and materials
conservation, as well as waste reduction. We are also committed to assist our
clients in analyzing, reducing, and managing their own environmental impact and
risks.
Our sustainability program has three components:
➢ Our commitment to take action to reduce the sustainability impact of our own
activities.
➢ Our commitment to provide our clients with the expertise, advice, products, and
solutions that help them with their own sustainable challenges, and to support them
with opportunities where environmental issues are present.
➢ Our commitment to provide our employees with an environmentally conscious
workplace.
Our Moto is “See Green, See Life” “A Complete Solution For Your Needs”
PTGC is dedicated to providing quality construction, technical and management services to our customers. We will strive to implement a long term relationship with our clients, based on safety, quality, timely service and an anticipation of their needs. To help fulfill this mission, we will treat all employees fairly and involve them in the quality improvement process to insure responsiveness and cost effective work execution. To ensure the longevity of our company through repeat and referral business achieved by customer satisfaction in all areas including timeliness, attention to detail and service-minded attitudes. To maintain the highest levels of professionalism, integrity, honesty and fairness in our relationships with our suppliers, subcontractors, professional associates and customers.
To be the constructor of choice for value minded clients and high performing employees.